Terms and Conditions

Last updated: February 5th , 2026

Please read these Terms and Conditions carefully before using Our Service.Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other
managing authority.
Country refers to: Leinster, Ireland
Company (referred to as either “the Company”, “We”, “Us” or
“Our” in this Agreement) refers to Eimear Looney Jewellery.
Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
Service refers to the Website.
Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between
You and the Company regarding the use of the Service.
Third-party Social Media Service means any services or content (including data, information, products or services) provided by a
third-party that may be displayed, included or made available by the Service.
Website refers to Eimear Looney Jewellery, accessible from https://www.eimearlooneyjewellery.ie
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service. By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service. Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

1. Services Offered

We offer a range of jewellery services including, but not limited to:
– Custom Jewellery Design and Creation: Designing and manufacturing bespoke jewellery items according to your specifications.
– Jewellery Repairs: Repairing damaged or broken jewellery, including resizing, soldering, stone setting/tightening, cleaning, and polishing. Retipping , Reclawing. Reshanking, Rhodium plating, Pearl restringing. Professional cleaning and polishing of jewellery.

2. Quotations and Pricing

2.1. All quotations for services are provided in writing (email or physical document) and are valid for 30 days from the date of issue, unless otherwise stated.
2.2. Our prices are quoted in Euro (€) and include VAT where applicable.
2.3. For custom design work, a non-refundable deposit of 50% of the estimated total cost is required before work commences.
2.4. For repair work, we will provide an estimate before commencing any work. If, during the repair process, additional work or materials are required that were not foreseen, we will inform you and seek your approval before proceeding.
2.5. We reserve the right to adjust prices in the event of unforeseen circumstances or significant fluctuations in material costs, provided we notify you and obtain your agreement before proceeding.

3. Payment

3.1. Full payment for services is due upon completion of the work and prior to the collection or delivery of your jewellery.
3.2. We accept payment by list accepted payment methods, e.g., cash, credit/debit card, bank transfer and Revolut
3.3. For custom orders, the remaining balance is due upon completion and prior to collection/delivery.
3.4. If payment is not received within 14 days of notification of completion, we reserve the right to charge a late payment fee of [e.g., 5% per month] on the outstanding balance, or to retain the item until full payment is received

4. Custom Design Work

4.1. Design Process: We will work closely with you during the design phase to create a design that meets your expectations. This may involve sketches, CAD designs, or wax models.

4.2. Approval of Design: You will be required to approve the final design before we commence manufacturing. Any changes requested after final approval may incur additional charges.
4.3. Materials: We will specify the materials (metals, gemstones, etc.) to be used in your custom piece. While we endeavour to source the exact materials agreed upon, slight variations may occur due to the unique nature of natural materials.
4.4. Completion Timeframes: We will provide an estimated completion timeframe for custom work. This is an estimate only and may be subject to change due to unforeseen circumstances, material availability, or complex design requirements. We will keep you informed of any significant delays.
4.5 All designs are the property of the designer and maker, Eimear Looney and can not be copied or sold under another name, This includes all artwork, photography, concepts, layouts, mock-ups, source files, and any other materials created or developed by Eimear Looney for you the customer. You the customer have no rights to use, reproduce, or distribute these preliminary materials for any purpose whatsoever.
4.6 There are no refunds given on custom designed and made jewellery.

5. Jewellery Repairs

5.1. Assessment: Upon receiving your item for repair, we will assess its condition and advise you on the necessary repairs.
5.2. Risk During Repair: While we exercise the utmost care, all jewellery repairs inherently carry a small risk, particularly with delicate or antique items, or those with existing damage/weaknesses. We will inform you of any known risks associated with your specific repair.
5.3. Stone Setting/Unsetting: We will take all reasonable care when unsetting and re-setting stones. However, we cannot be held responsible for existing damage to stones (e.g., chips, cracks, inclusions, heat damage, burnt gemstones) that may become apparent during the repair process, or for stones breaking due to inherent flaws.
5.4. Authentication of Materials: Unless specifically requested and paid for, we do notundertake formal authentication of materials (e.g., gemstones, metal purity) We will assume the materials are as stated by the customer.

6. Customer’s Own Materials / Gemstones

6.1. If you supply your own materials (e.g., old gold, inherited gemstones) for use in custom work or repairs, you do so at your own risk.
6.2. We cannot be held responsible for any damage or loss to your supplied materials during the manufacturing or repair process, including but not limited to, cracking or breaking of gemstones due to inherent flaws or previous damage.
6.3. We may advise you if we believe your supplied materials are unsuitable for the intended purpose. If you choose to proceed against our advice, we cannot be held responsible for the outcome.

7. Collection and Delivery

7.1. We will notify you when your jewellery is ready for collection or delivery.
7.2. Collection: Jewellery can be collected from a Dublin city centre location as agreed upon in advance. Proof of identity may be required.
7.3. Delivery: If you opt for delivery, we will use an post or a reputable insured courier service. Either way a delivery charge will apply. We are not responsible for delays in delivery caused by An Post or a courier.
7.4. Uncollected Items: If an item is not collected within, 3 months of notification of completion, and after reasonable attempts to contact you, we reserve the right to sell the item to recover our costs. Any surplus funds will be held for you for a further 6 months

8. Guarantees and Warranties

8.1. We guarantee our workmanship for a period of 6 months from the date of collection/delivery for defects arising from our manufacturing or repair process.
8.2. This guarantee does not cover: Wear and tear, accidental damage, misuse, or neglect. Loss of stones resulting from impact or damage after collection.Repairs or alterations carried out by a third party. Damage caused by exposure to chemicals, extreme temperatures, or other unsuitable conditions. Natural variations in gemstones or metals.

8.3. Any claim under this guarantee must be accompanied by proof of purchase.
8.4. Your statutory rights under Irish consumer law remain unaffected.

9. Liability

9.1. We take all reasonable care in handling your jewellery. However, our liability for loss or damage to your jewellery whilst in our possession is limited to the cost of repair or replacement of the item, up to a maximum value of, €5,000, unless a higher value is declared by you in writing and agreed upon by us prior to services commencing. We recommend you ensure your jewellery is adequately insured by your own policy.
9.2. We are not liable for any indirect or consequential loss or damage, including but not limited to loss of sentimental value, emotional distress, or loss of profits.
9.3. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
10. Complaints and Disputes
11.1. In the unlikely event that you are dissatisfied with our services, please contact us in writing as soon as possible, providing full details of your complaint.
11.2. We will endeavour to resolve any complaints fairly and efficiently.
11.3. These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Ireland. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of
the Irish courts.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors. The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company. Links to Other Websites Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit. Termination We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. “AS IS” and “AS AVAILABLE” Disclaimer The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly
disclaims all warranties, whether express, implied, statutory or otherwise respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking,and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses,
scripts, trojan horses, worms, malware, timebombs or other harmful components. Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Severability and Waiver

Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach. Changes to These Terms and Conditions.

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion. By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us: info@eimearlooneyjewellery.ie